Shipping & returns

Dispatch & Delivery

Delivery is charged at a rate of £3.95 per order, for deliveries of up to £30.00 and £4.95 per order, for deliveries of up to £100 to the UK. Free delivery is offered on orders over £100. We reserve the right to amend this in the future. Currently we are only able to dispatch to the UK.

All items are delivered by Royal Mail Second Class delivery. Please allow 5 working days for your item to be fulfilled. Orders placed over the weekend will not be processed until Monday (excluding Bank Holidays). You will receive an email from us confirming when your item has been dispatched.

If an item you have ordered is temporarily out of stock it will not be included in your order, but the remainder of your order will be dispatched. We will contact you via email with an indication of the expected delivery time, and offer you the opportunity to cancel and refund the item. If you wish to progress with the item, we will cover the cost of postage of the follow-up delivery.

 

Returns and Refund Policy

If you are not entirely satisfied with your product we will be happy to exchange or refund it. We are able to offer a refund within 28 working days of the goods being received by you. Returned items must be in their original condition and include all tags and labels.

Please return in the original packaging, and enclose the original order documentation, as well as a Returns Form.

A refund will be issued once we have received the item in a sellable condition (unless faulty). We are unable to offer a refund or exchange on the following products unless they are faulty:

  • Perishable goods such as food or drinks
  • Pierced jewellery

If you are returning an item because it is faulty or because we have made an error, we will refund the postage. Otherwise, you will be responsible for the cost of return postage. To return an item, please send it to the address below clearly marked 'Returns'. This does not affect your statutory rights.

RETURNS – National Army Museum Shop
Royal Hospital Road
Chelsea
London
SW3 4HT

Unfortunately we cannot process refunds from online orders in our museum shop. Refunds must be sent via post only following the process listed above.

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← Return to the back office    Due to the Covid-19 pandemic and current government guidelines, the National Army Museum online shop is closed until further notice. Please check back over the coming weeks and we hope to welcome you back soon. Hide