General terms & conditions

 

 

Registered Company Address:

National Army Museum Trading Limited, Royal Hospital Road, Chelsea, London, SW3 4HT

Company No. 6707366
VAT registration No. GB927503816 

shop.nam.ac.uk is a site operated by Lightspeed eComm. 

 

Terms and Conditions for the Sale of Goods

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. 

 

Product Description

Every effort is made to ensure the product information, details, descriptions and pricing of products on this website is an accurate representation of the product and correct at the time you place your order.

Although every effort is taken to ensure all information is up to date, we are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We have made every effort to reproduce colours as accurately as possible on the site, but please be aware that the actual colours you see on the screen may differ to those of your ordered products. If this is in any way a disappointment when you receive your items, please notify us and follow the returns procedure if required.

If you require further product information including dimensions and weights of products, please call us on 020 7730 0717 or email shop@nam.ac.uk

 

Pricing & Taxes

Prices are in Pounds (£) Sterling, and include tax if applicable. All purchases within the UK are currently subject to a VAT charge of 20%, excluding books and children's clothing which are VAT exempt. Our VAT registration number is GB 927 5038 16

Overseas customers may find their orders are subject to import duties and taxes. The National Army Museum Shop has no control over additional customs charges. These charges are to be paid by the customer.

Prices on this website may vary from those in the National Army Museum shop. All items offered are subject to availability at the time of ordering. 

 

Registration

You have the opportunity to register for an account with the National Army Museum online shop. By doing so you agree that all information you provide is current, accurate and true in all respects. For more information on how your data is stored and used, please refer to our Privacy Policy

 

Ordering

To browse or search for products, follow the navigation at the top of the screen, where you can select products by category, sub-category and range. Use the search box at the top of the screen to search by key word or description. Clicking 'all products' at the bottom of the screen will take you to a list of all products available on the site. You can also shop by brand by selecting a brand logo from the rolling asset at the bottom of the home screen.

To make a purchase online, click on any items you wish to buy, select the quantity and product variant (if applicable) and use the 'Add To Cart' button to place the item(s) in your basket. Once you have finished your selection, click 'Cart' at the top of the screen. You can amend your selection in the 'My Cart' area up until the point of payment.  

You will then be asked to complete your contact, delivery and payment details to enable us to fulfil your order. Our payment gateway is hosted through Paypal. However, you do not need a Paypal account to use this gateway and you will not be charged for any Paypal fee. All major credit and debit cards are accepted.

We will notify you by email to confirm the successful completion of your order. Please be aware of spam settings which could result in this email being held in your junk mail box. Please check the confirmation email and notify us immediately of any errors by emailing shop@nam.ac.uk.

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

Dispatch & Delivery

Delivery is charged at a flat rate of £3.95 per order for delivery to the UK. Free delivery is offered on orders over £100. We reserve the right to amend this in the future. Currently we are only able to dispatch to the UK, with the aim of offering international delivery in 2018.

All items are delivered by Royal Mail Second Class delivery. Please allow 5 working days for your item to be fulfilled. Orders placed over the weekend will not be processed until Monday (excluding Bank Holidays). You will be notified if your order is out of stock and delivery can take up to 28 working days.

A follow-up email will be sent when the goods are dispatched to you. It is at this point of the transaction that we accept your order, are bound to fulfil it, and a contract is formed.

If an item you have requested is temporarily out of stock it will not be included in your order, but the remainder of your order will be dispatched. We will contact you via email with an indication of the expected delivery time, and offer you the opportunity to cancel and refund the item. If you wish to progress with the item, we will cover the cost of postage of the follow-up delivery.

Where a product is held in stock at our supplier's, we will arrange for this to be sent directly from the supplier. These will be subject to a maximum of 28 days delivery. These exceptions are stated in the relevant product description. 

 

Payment & Secure Shopping

Our online payment gateway is hosted through Paypal. However, you do not require a Paypal account to complete your transaction. You will also not face any additional charges from Paypal. All major credit and debit cards are accepted.

For full information on payment methods, please click here: https://shop.nam.ac.uk/service/payment-methods/

Ensuring the security of your personal data is our highest priority. All payments are processed through Paypal. For more information on their terms and conditions and security information, please visit www.paypal.com

 

To Change or Cancel an Order

Your order can be amended in your 'Cart' up until the point of payment.

If you wish to cancel an order before the goods have been dispatched please call us on 020 7730 0717 or email shop@nam.ac.uk as soon as possible, quoting your order reference number. If the goods have already been dispatched you will need to follow the instructions in our returns policy. 

 

Returns and Refund Policy

If you are not entirely satisfied with your product we will be happy to exchange or refund it. We are able to offer a refund within 28 working days of the goods being received by you. Returned items must be in their original condition and include all tags and labels.

Please return in the original packaging, and enclose the original order documentation, as well as a Returns Form.

A refund will be issued once we have received the item in a sellable condition (unless faulty). We are unable to offer a refund or exchange on the following products unless they are faulty:

  • Perishable goods such as food or drinks
  • Pierced jewellery

If you are returning an item because it is faulty or because we have made an error, we will refund the postage. Otherwise, you will be responsible for the cost of return postage. To return an item, please send it to the address below clearly marked 'Returns'. This does not affect your statutory rights.

RETURNS – National Army Museum Shop
Royal Hospital Road
Chelsea
London
SW3 4HT

Unfortunately we cannot process refunds from online orders in our museum shop. Refunds must be sent via post only following the process listed above.

 

Privacy Policy

We value your privacy as a customer, and take great care to ensure the security of your transactions with us. We will treat all your personal information as confidential, complying with all applicable UK data protection and consumer legislation.

To read our full Online Shop Privacy Policy, please click here: https://shop.nam.ac.uk/service/privacy-policy/

 

Limitation of Liability

The National Army Museum Trading Limited will be responsible for any losses suffered by you if the losses suffered were reasonably foreseeable by either party when the contract for sale was formed.

We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed.

 

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with English law. You agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.

 

Amendments 

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Contact Information

Questions about the Terms of Service should be emailed to us at shop@nam.ac.uk

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